Website terms

Who we are

OZITGRAND provides managed IT, cyber security, cloud and backup, networks and Wi-Fi, CCTV and access control, and phone systems to Australian businesses. You can reach us on (02) 4074 1111 or at help@ozitgrand.com.au.

What this website is

The information on this site is general. It describes the kinds of work we do, not a specific recommendation for your business. Prices shown are a starting point and are confirmed in a written quote.

Quotes and pricing

We quote in writing before work starts. Managed security pricing is per user, per month, in Australian dollars and excludes GST. If something changes on site, we tell you before we proceed.

Your responsibilities

To do our job we need safe access to your site and equipment, and the authority to make the changes we have agreed. Where a third party controls part of your system, we may need your help to get access.

Equipment and warranties

Hardware we supply carries the manufacturer’s warranty. We will tell you what that covers before you buy, and we handle warranty claims on your behalf where we can.

Liability

Nothing in these terms excludes rights you have under Australian Consumer Law. Beyond those rights, our liability is limited to re-performing the service or refunding what you paid for it.

Privacy

How we handle your information is set out in our privacy note.

Ending an agreement

Ongoing services run on an agreement we put in writing, including how either side can end it and what notice applies. Ask us what that looks like for your business before you sign anything.